Feedback Management

Introduction
Capillary's Feedback Management(CFM) system help their clients in managing customer feedback. CFM is a process that is based on the systematic collecti...
Fri, 20 Nov, 2020 at 3:16 PM
Add Ticket
To Add Ticket, click on Feedback Management (InTouch Workbench page). Click Add Ticket option, the following page appears: Clients can add a new ticket f...
Fri, 20 Nov, 2020 at 3:18 PM
Search Ticket
To SearchTicket, click on Feedback Management (InTouch Workbench). Click Search Ticket option, the following page appears: The fields shown above in the ...
Fri, 20 Nov, 2020 at 3:19 PM
Upload Ticket
Tickets can be uploaded either using CSV or by adding customer attributes. To Upload ticket using either of the options, go to Upload Ticket under Feedback ...
Wed, 28 Jun, 2017 at 5:57 PM
Reports
To access Reports, go to InTouch Workbench > Feedback Management.  Click Reports option, the following page appears: In the Reports page, you need to...
Fri, 20 Nov, 2020 at 3:21 PM
CCMS Reports
To see Customer Complaint Management Reports(CCMS), click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click on CCMS op...
Wed, 28 Jun, 2017 at 6:22 PM