Feedback Management

Introduction
Capillary's Feedback Management(CFM) system help their clients in managing customer feedback. CFM is a process that is based on the systematic collecti...
Wed, 28 Jun, 2017 at 4:47 PM
Add Ticket
To Add Ticket, click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click Add Ticket option, the following page appears: ...
Wed, 28 Jun, 2017 at 5:21 PM
Search Ticket
To SearchTicket, click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click Search Ticket option, the following page appe...
Wed, 28 Jun, 2017 at 5:52 PM
Upload Ticket
Tickets can be uploaded either using CSV or by adding customer attributes. To Upload ticket using either of the options, go to Upload Ticket under Feedback ...
Wed, 28 Jun, 2017 at 5:57 PM
Reports
To access Reports, go to Feedback Mangement that is located on the left panel of Intouch Settings page. Click Reports option, the following page appears: ...
Wed, 28 Jun, 2017 at 6:12 PM
CCMS Reports
To see Customer Complaint Management Reports(CCMS), click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click on CCMS op...
Wed, 28 Jun, 2017 at 6:22 PM