Member Care

Lets you manage loyalty customer accounts, account details, goodwill requests, identifier change requests, and tickets in multiple sources. The module also helps view coupon details, transactions and MLP details.

Goodwill Coupon & Points Adjustment Settings
Goodwill Coupon Adjustment Settings You need to configure Goodwill Coupon Adjustment Settings to do the following. Enable or Disable goodwill coupons for...
Thu, 23 Jul, 2020 at 5:12 PM
Tickets or Feedback
This is also known as the Customer Complaint Management System (CCMS). CCMS helps in managing customer complaints or feedback.  If CCMS is enabled for your...
Thu, 26 Sep, 2019 at 4:27 PM
Tag Not-Interested Transactions (Retro Transactions)
Retro transaction refers to the facility of tagging not-interested transactions to loyalty customers. That is, a not-interested transaction can be tagged to...
Tue, 16 Mar, 2021 at 11:50 AM
Issue Card to Customer
Member Care lets you issue cards from an active card series to a customer. You need to assign a source for issuing cards. To ensure security, we have also e...
Mon, 6 Sep, 2021 at 11:03 AM
View Profile Events
Profile events include customer profile updates and registration. You can view the change history logs of a customer profile in the EMF evaluation log for e...
Wed, 19 May, 2021 at 4:57 PM
View Behavioral Events
Behavioral events are non-transactional events that include customer's activities across different channels. For details, see behavioral events overvie...
Wed, 19 May, 2021 at 4:20 PM
Manage Customer Status
Customer status indicates the state of a customer with the org. A status is assigned based on customers' activities such as transactions and redemption...
Thu, 13 May, 2021 at 4:11 PM
View Cart Promotions
Cart promotion allows a brand to run modern-day promotions focusing on cart items. A customer is rewarded with the promotion after fulfilling the conditions...
Mon, 30 Aug, 2021 at 5:37 PM
View Loyalty Pending Events
Loyalty pending events are failed customer activities that are in the queue. Member Care allows you to view all the pending or failed events of a customer. ...
Tue, 24 Aug, 2021 at 11:03 AM
OTP Validation for Changing Customer Status
An org can assign statuses to customers based on their activities. When a customer's status is updated to Deleted, an OTP is sent to the customer'...
Tue, 24 Aug, 2021 at 11:05 AM