Member Care

Lets you manage loyalty customer accounts, account details, goodwill requests, identifier change requests, and tickets in multiple sources. The module also helps view coupon details, transactions and MLP details.

Introduction to Member Care
Member Care is a web application that lets you manage and view customer accounts, goodwill requests, identifier change requests, and tickets. You can also v...
Tue, 15 Mar, 2022 at 12:05 PM
Register Customer & Update Profile Info.
Orgs usually build microsites using Sharingan app and allows registering customers directly through microsites. In cases where a customer cannot access the ...
Mon, 31 May, 2021 at 6:41 PM
Fetch Coupon Details
 Coupon details consist of the following information. Basic details such as coupon code, series code, series id, created date, expiry date, and the status...
Mon, 15 Mar, 2021 at 5:40 PM
View & Update Customer Details
The following topics are covered in this article.  TABLE OF CONTENTS Fetch Customer Details Card Information Loyalty Information Fraud Information F...
Fri, 9 Apr, 2021 at 2:57 PM
View Transaction History
To view transaction details, follow the steps. On the customer information screen, scroll down to the bottom of the page and click the Transactions tab. Y...
Thu, 23 Sep, 2021 at 3:24 PM
Points, Coupons, Interactions, & Leads Information
This article covers the following topics. View customer points history View customer coupons history View customer interactions View Behavioral Event D...
Wed, 13 Apr, 2022 at 3:42 PM
Update Customer Identifier
Customer identifiers are mobile numbers, email IDs, and external IDs. An org can have one or more of the identifiers. For example, very few orgs use the ext...
Mon, 15 Mar, 2021 at 7:23 PM
Reallocate Mobile Number
This article covers the following topics. Reallocating mobile numbers to new customers. Settings to auto-approve mobile reallocation requests. Download ...
Mon, 15 Mar, 2021 at 7:29 PM
Merge Accounts
When duplicate accounts of a customer can exist. you can merge those accounts into one. One account will be survived and another account will be moved Sur...
Mon, 11 Apr, 2022 at 12:08 PM
Goodwill Points & Coupons
Administrators of an org can manage goodwill requests and also issue points or coupons directly to customers. The following topics are covered in this artic...
Wed, 9 Mar, 2022 at 12:35 PM