You can configure identifiers (mobile, email, or external ID) change request settings to notify POCs on new requests, auto-approve email change requests, and enable OTP validation to change email IDs.
To configure settings for identifier change requests:
- On Member Care navigate to Settings > ID Change Requests Settings.
- Navigate to the respective identifier settings page (Email/Mobile/EmailID/External ID) that you want to set.
- Configure settings for each identifier type as mentioned in the following sections and click Save.
- Settings for email change requests
- Settings for mobile number change requests
- Settings for external ID change requests
Settings for email change requests
To approve a customer's email change request, configure these options.
Option | Description |
Alerting the Supervisor | Select the moderators or supervisors to notify when a new email change request is created.
Note: Click Check All to select all users in the list. |
Auto Approve | Enable to automatically approve all the email ID change requests. |
Communicate the changes to the customer | Notify customers through the old/new email ID when the identifier is changed.
In Configure email, click Configure to set up the email content. |
Require OTP validation for email change | Enable this option to allow OTP validation for customers to change their email IDs. You can choose to send the OTP to both a new email ID and an old email ID.
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Settings for mobile number change requests
Option | Description |
Alerting the Supervisor | Select the moderators or supervisors to notify when a new mobile number change request is created.
Note: Click Check All to select all users in the list. |
Auto Approve | Enable to automatically approve all the mobile number change requests. |
Communicate the changes to the customer | Notify customers through the old/new mobile number when the identifier is changed.
In Configure SMS, click on Configure to set up the SMS. |
Require OTP validation for Mobile number change | Enable this option to allow OTP validation for customers to change their mobile numbers. You can choose to send the OTP to both a new mobile number and an old mobile number.
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Settings for external ID change requests
Option | Description |
Alerting the Supervisor | Select the moderators or POCs to notify when a new external ID change request is created.
Note: Click Check All to select all users in the list. |
Auto Approve | Enable to automatically approve all the external ID change requests. |
Communicate the changes to the customer | Notify the customer through SMS or email when the external ID is changed.
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