There are some instances where events that come to Capillary's system are not in a format supported by Capillary. For example, the Capillary does not support an event name with a blank space. Suppose an event named Promotion Viewed is coming from WebEngage (source). You need to create a custom event - promotionViewed (custom event name) and map it to Promotion Viewed (source event name) using the event mapping process. 

Behavioral Events lets you map a custom event to a source event.  You can do it at any phase - after creating, testing, or publishing a custom event. You can map the source event name and attributes to a custom event name and attributes stored in Capillary's system.

The following are the different stages of event publishing when you can map a custom event to a source event.

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Create custom event

To create a custom event, follow these steps. 

  1. Navigate to Organization Stetings > Master Data Management > Data Model > Behavioral Events.
  2. In the All Events tab, click + Add Event.
  3. On Add Events page, click + Create New Event to create, test and publish a custom event with attributes.

Mapping custom event and their attributes 

To map a custom event to a source event, follow these steps. 

  1. Navigate to Organization Stetings > Master Data Management > Data Model > Behavioral Events.
  2. In the All Events tab, search the existing or newly created custom event using the event name.
  3. Click +Add Mapping to map the custom event with the source event. 
  4. On the Add Mapping page, choose the source (For example, WebEngage or Custom). Once you save mapping details, you cannot change the source.
  5. In Event Name, enter the event name of the source to map to the custom event name.
  6. Enter the source's event attribute to map the custom event and the source event attributes.

  7. Click Save.

View and modify custom event 

To view and edit mapping, follow these steps. 

  1. Navigate to Organization Stetings > Master Data Management > Data Model > Behavioral Events.
  2. In the All Events tab, search your preferred custom event using the event name.
  3. Click on the mapped custom event and navigate to the Mappings tab to view the event mapping.
  4. Navigate to the Mappings tab, click the Edit icon.
  5. Modify the mapping as You can modify the event name and event attributes - the event name and source attributes. The system does not allow to change the source.
  6. Click Save.