Release Notes                                                 Release Date: March 30, 2021.


The following are the key features of the card loyalty.

1. Create card linked loyalty program

2. Import existing card data

3. Generate physical cards

4. Manage card requests using Member Care

5. Integrate with POS or front-end using APIs


Card Linked Loyalty Program enables creating multiple loyalty cards within an Organization and linking card series with loyalty programs. Card Loyalty helps define different types of physical or digital cards based on pre-configured logic.:

The following functionalities are supported in Loyalty+ for Card Loyalty.

  • Issue cards to customers during or post-registration, where card numbers are added as customer identifiers. 
  • Points allocation and redemption using card numbers (Loyalty Program). 
  • Search customers by card numbers.
  • Delete or deactivate cards issued to customers.

Use Cases

1. Card linked program based on the target audience

  • Create different cards and loyalty programs on the values of customer segments. For example, value card, premium card, and family card.

2. Card linked program based on distribution mode

  • Create physical cards or digital cards based on customer preference and link them to one or more loyalty programs.

3. Card linked program based on Organization Units

  • Create card linked loyalty programs for each organization unit.

Key Features of Card Loyalty

The following are the key features of Card Loyalty. For detailed release notes, see Card Linked Loyalty Program Release Notes.

1. Create card linked loyalty program

2. Import existing card data

  • Import historical data of customer’s card details. For details, see card import.

3. Generate physical cards

  • Generate cards from InTouch Organization Settings.
  • Generate card series using APIs.
  • Generate card series using import. For details, see card series import.

4. Manage card requests using Member Care

  • Configure settings to issue card from Member Care 
  • Issue a new card to a customer. For details, see issue card to a customer. 
  • View card details of a customer 
  • Search a customer using a card number 
  • Update status of a card 
  • View card status audit log
    For details, see card information

5. Integrate with POS or front-end using APIs 

  • Register a customer with a card number. For details, see the API documentation v2 and v1.1.
  • Search customer by card number. For details, see the API documentation v2.
  • Issue card to an existing customer.  
  • Issue a card number generated in Capillary [v2].  
  • Issue a card number not generated in Capillary.
  • First, add a card number using v2/card API
  • Then link the card number to the customer using v2/change identifier API.
  • Issue an instantly generated card number with a card series.
  • First, generate a card number using v2/card/generate API
  • Then link the card number to the customer using v2/change identifier API.
  • Get card details of a customer. 
  • Get card details using card number [v2].
  • Get card details using other identifiers [v2] and [v1.1].
  • Update card status [v2]
  • Deactivate a card.
  • Reactivate a card.
  • Expire a card.
  • Delete a card.
  • Add a transaction with a card number [v2] and [v1.1].
  • Redeem points and coupons with a card number. 
  • Check if points are redeemable [v1.1].
  • Redeem points [v1.1].
  • Check if the coupon is redeemable [v1.1].
  • Redeem coupon [v1.1].


For detailed release notes, see Card Linked Loyalty Program Release Notes (It is an internal document and can be accessed only by Capillary users).


Upcoming features

  • Card based reports
  • Create audience lists using card data
  • Export card data