A template is a user-defined content that can be created once and reuse whenever required for that channel. Line channel supports templates for Card message and Rich message.

Card message template

A Card message is a combination of text, image, and action (Call to action or CTA). You can add up to 10 images in a single message. Each message can have a redirection URL or text reply action (in a carousel format).

Prerequisites

Before starting with creating a Card message, you need to have the image(s) available in your local system with the following properties.

  • Image dimension: 1024 x 1024 pixels

  • Image size should not exceed 1 MB per file

  • Image format: JPEG or PNG

To create a template for Card message, follow these steps.

  1. On Engage+ home page, Click Creatives.

  2. Navigate to the Line tab and click Create New.

  3. Navigate to the message type for which you want to create a template.

Text message template

  1. In Template name, enter a name for the template.
  2. In Text message, add your message. To include dynamic tags inline the message, click + Add labels and click on the tags that you want to include in the message.
    You can see the message preview in the mobile widget.
  3. When completed, click Done to save the template.

Image template

  1. In Template name, enter a name for the template.
  2. Click Your computer to upload an image from your local system. Alternatively, you can also drag-and-drop the image from your local system to the image area. Make sure the image dimension is 300px x 400px and less than10 MB.
    Note: To change a selected image, click Reupload.
  3. When completed, click Done to save the template.

Rich message template

A Rich message is an image with multiple clickable areas that you can use to redirect recipients to different pages. 

There are two types of layouts for a Rich Message. 

  • Square:  An image of size 1040 × 1040 with multiple clickable grid areas.

  • Custom: An image of size ranging from 1040 × (520 to 2080) with a single clickable area.

To create a rich message template, follow these steps.

  1. In Template name, enter a name for the template.
  2. Click Select Template and select your preferred layout for the message.
    - Square You can have an image of standard size 1040 × 1040 with multiple clickable grid areas.
    - Custom: You can have an image with a size ranging from 1040 × (520 to 2080) with a single clickable area.
  3. Enter a Title for the message. The title should not exceed 100 characters.
  4. Click Your computer to upload an image from your local system. Alternatively, you can also drag-and-drop the image from your local system to the image area. Make sure the image dimension is 1040px x 1040px and less than 10 MB.
    Note: To change a selected image, click Reupload.
  5. In the Enter URL Link box, type the URL of the page that must be redirected when the user clicks the image.
    When you select a template that has multiple partitions, then you will see URL options for each partition. For example, if there are three partitions in a template, you will see three separate fields for URL.
    You can see the message preview on the right pane.
  6. Click Done to save the changes.

Card message template


  1. In Template name, enter a name for the template.
  2. Enter a Title for the message. The title should not exceed 100 characters.

  3. Upload an image in the Upload Image area using any of the following processes.
    - Click Your computer to upload from your local system. [or]
    - Click Gallery to upload an image from the library.
    Note: To change a selected image, click Reupload.

  4. In Action, enter your preferred label name for the CTA option. Action name should not exceed 12 characters.
  5. Select your preferred Action Type.
    - Text: To send an automated message to the brand's Line account from the recipients' account.
    - URL: To redirect recipients to a specific URL.

  6. To add more cards to the message, click + Add card and configure each card as explained in steps 1-4. You can add up to 10 images in a single message.
  7. Click Done to save the message.
  • To delete a message, click
  • To duplicate a message, click