Once call tasks are assigned to stores, you can use StoreMax to send messages configured for the respective customer through WhatsApp.
Video: Product Sharing & Recommendations
To send a call task message to the respective customer, follow these steps.
- Open Chrome browser and enter the StoreMax URL of your cluster.
- Enter the Till ID and Password provided by Capillary and click Sign In.
You will see the list of tasks assigned to the store with user IDs and current statuses.
- Tap on the task that you want to send. You will see the details of the customer and an option to WhatsApp the message to the customer.
- Click the WhatsApp icon to send the message to the customer and share product links. The following is a screenshot of customer conversation.
The customer can browse through the recommended products. If the interaction is fruitful and the consumer is ready to make a purchase, capture the shipping details, and share the payment link to the customer through email.
| For details on how to create order through ACP, see Create Order on ACP. |