The Issue Trackers template is based on the fact issue_tracker.
The template lets you export the dump of all complaints raised by customers that were converted into "issues" and is managed by the Customer Care Management System.
|Unique identifier of the complaint which is usually shared with the customer|
|Issue Department||The department to which the complaint has been assigned. For example, home appliances, electronics, mobiles|
|Issue Name||Subject of the complaint|
|Issue Priority||Priority of the complaint as per the escalation metrics. For example, high priority, in queue, low priority|
|Issue Status||Current status of the issue. For example, open, closed, to followup|
|Ticket Code||Unique identifier of the complaint for internal reference|
|Issue Tracker Id||Internal id generated for the complaint|
latest_updated_date, latest_updated_time, active_status, assigned_by, assigned_to, created_by, due_date, Date, Time, Event User, User Segments, issue_type, reported_by