To access Reports, go to InTouch Workbench > Feedback Management.
Click Reports option, the following page appears:
In the Reports page, you need to do the following:
- Enter the Last Updated Date Between _And
- Enter the Created Date Between_And
- Select from the drop-down whom to assign under Assigned to
- Select Yes/No under Include Inactive
- Check box either for Download as CSV or Download Revision Log as CSV
- Select Custom Fields
In the Reports page, you can further see the Master Table as well as Revision Logs for a complete analysis of the tickets raised. See the following figures for better clarity:
