Tickets can be uploaded either using CSV or by adding customer attributes. To Upload ticket using either of the options, go to Upload Ticket under Feedback Management, the following page appears:
Support
Customer Data Platform (CDP)
search
-
arrow_right
Member Care
- Introduction to Member Care
- Register Customer & Update Profile Info.
- Fetch Coupon Details
- View & Update Customer Details
- View Transaction History
- Points, Coupons, Interactions, & Leads Information
- Update Customer Identifier
- Reallocate Mobile Number
- Merge Accounts
- Goodwill Points & Coupons
- Goodwill Coupon & Points Adjustment Settings
- Tickets or Feedback
- Tag Not-Interested Transactions (Retro Transactions)
- Issue Card to Customer
- View Profile Events
- View Behavioral Events
- Manage Customer Status
- View Cart Promotions
- View Loyalty Pending Events
- OTP Validation for Changing Customer Status
- Configure Settings for Identifier Change Requests
-
arrow_right
Connect+
- Connect+ Overview
- Manage Workspace
- Create Dataflows
- Step 1: Configure SFTP (SSH File Transfer Protocol) Server
- Step 2: Configure Field Mapping & Data Transformation
- Step 3: Provide API Authentication Details (OAuth)
- Step 4: Configure Dataflow Execution Frequency
- Setting up the Data Reconciliation Data Flow
-
arrow_right
Data Export
- Introduction to Data Export
- Data Export FAQs
- Standard Templates
- Dimensions & Attributes
- Create Custom Templates
- Configure FTP Server for Data Export
- Schedule an Export Job & Fetch Details
- Create an Export Job (Step 1 of 3)
- Select Data Templates (Step 2 of 3)
- Modifying Template & Creating Schedule (Step 3 of 3)
- Editing an Export Job
- Reuse an Export Job (Duplicate)
- Exporting Audience Group
- Use Cases on Data Export
- arrow_right
-
arrow_right
CDP Solutions
- Getting Started with Databricks Notebook
- Data Health Check
- Exploratory Data Analysis
- RFM Segmentation
- Campaign Responder Analysis
- Lapsation Curve and Drop Rate
- Customer segments based on recency and frequency
- Seasonality Trend Analysis (STA)
- Market Basket Analysis
- Product Analysis
- Lapsation Analysis
- Winback Trend Analysis
- Next Best Product Modelling
- Advanced Customer Segmentation
- Advanced Store Segmentation
- Automated Inventory Mapping
- R & F Movement of users
- RFM Segmentation Movement (Using K-means)
- Users RFM Segments Movements - Using Defined Cuts
- Movement of Customers across Advanced Customer Segments
- Customer Segments based on Sales and Frequency
- Points Expiry Notebook
- Lifecycle Campaign Touchpoints - OneTimers
- Lifecycle Campaign Touchpoints - Repeaters
- Lifecycle Campaign Touchpoints - Advanced Segments
- Fraud Analysis
- Notebook Links
- Customers’ Movement across different slabs
- Redemption Sales Calculation Notebook
- Customer Persona Analysis
-
arrow_right
CDP | Release Notes
- March 2022 Releases | CDP
- February 2022 Releases | CDP
- April 2022 Release | Member Care New UI
- January 2022 Releases | CDP
- October/November 2021 Releases | CDP
- August 2021 Releases | Member Care
- June 2021 Releases | CDP
- April 2021 Releases | CDP
- Card Linked Loyalty Program
- Behavioral Events - July 2019
- Limits on Creating Entities (Custom fields, Store entities, Payment modes...)
- Connect+ | March 2020 Release
-
arrow_right
Feedback Management
Upload Ticket
Modified on: Wed, 28 Jun, 2017 at 5:57 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.