To Add Ticket, click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click Add Ticket option, the following page appears:
Clients can add a new ticket for their customer's feedback. This ticket can be used for future references and also can be used by customers in checking the status of their raised ticket.Few fields are mandatory that needs to be filled and remaining are custom fields, for example, feedback_anniversary, purpose of visit etc. Once all fields are filled, click on Submit.
Find below the description of the mandatory fields:
| Mandatory Field Name | Description |
| Status | Select from the drop down the required options (OPEN, PARTIAL, CLOSE) |
| Department | Select from the drop down the department (APPARELS, BOOKS, HOME-NEEDS) |
| Priority | Select either low, medium or high priority from the drop down. |
| Subject | Issue of the complaint is the subject for example Wrong Size, Fade Colour etc. |
| Details | Write a description giving specific of the complaint raised |
| Mobile Number | Insert customer's registered mobile number |
| Customer Name | Insert name of the customer |
| Email Id | Insert registered email id |
| Assigned To | Assign it to respective department heads or person concerned |
| Due Date | Provide a due date for the complaint to be resolved |