To Add Ticket, click on Feedback Mangement that is located on the left panel of Intouch Settings page. Click Add Ticket option, the following page appears:

Clients can add a new ticket for their customer's feedback. This ticket can be used for future references and also can be used by customers in checking the status of their raised ticket.Few fields are mandatory that needs to be filled and remaining are custom fields, for example, feedback_anniversary, purpose of visit etc. Once all fields are filled, click on Submit.

Find below the description of the mandatory fields:

Mandatory Field Name Description
Status Select from the drop down the required options (OPEN, PARTIAL, CLOSE)
Department Select from the drop down the department (APPARELS, BOOKS, HOME-NEEDS)
Priority Select either low, medium or high priority from the drop down.
Subject Issue of the complaint is the subject for example Wrong Size, Fade Colour etc.
Details Write a description giving specific of the complaint raised
Mobile Number Insert customer's registered mobile number
Customer Name Insert name of the customer
Email Id Insert registered email id
Assigned To Assign it to respective department heads or person concerned
Due Date Provide a due date for the complaint to be resolved