The Sticky Lists page helps users create and view sticky lists. A Sticky list consists of a list of customers that can be used across any campaigns created for an organization. One sticky list can have a maximum of 50 customers.

In the Sticky Lists tab, you can create a new list and add customers to the list. You can also add or remove customers from an existing sticky list.

Creating a New Sticky List

First create a customer group in a CSV file with customer unique identifier and customer name.To create a brand level customer group, do the following:

  1. In the Sticky Lists tab, click +New List.

The following screen appears.

 


  1. In the List Name box, type a name for the new sticky list. (Keep the names meaningful. This will make your work easy when you use the groups you created.)
  2. In the User Type drop-down box, choose the unique identifier used for customers:
  • Mobile: If your brand uses customer's mobile number as unique identifier
  • Email: If your brand uses customer's email id as unique identifier
  • User Id: If your brand uses customer's user id or external id as unique identifier
  1. Click Browse, navigate to the location where you have saved the CSV file, and select the CSV file.
  2. Click Create List.

Adding Customers to an Existing Sticky List

To add customers to an existing sticky list, do the following:

  1. Search for the sticky list using the Search box.
  2. Click Add Customer in the sticky list.
The following screen appears.


  1. Add the customer's details and click Add


For example, if the sticky list consists of customer names and mobile numbers, enter the mobile number and name, and click Add. If the sticky list consists of custom fields, add the details in the Custom Tag fields.


Removing Customers from an Existing Sticky List

To remove customers from an existing sticky list, do the following:

  1. Search for the sticky list using the Search box.
  2. Click Remove in the sticky list.
  3. Enter the details of the customer you want to remove and click Remove

Adding Group Tags to a Sticky List

You can add a maximum of fifteen group tags to a sticky list. To add group tags to a sticky list, do the following:

  1. Search for the sticky list using the Search box.
  2. Click Add Group Tags in the sticky list.
  3. Enter the tag name and click Save.