The Live Monitoring Report consists of the following statuses: Sent, Not Sent, and In-Progress.
Sent
Sent means that the SMS or email has been sent to the gateway. The sub-categories in Sent are as follows:
Status | Description |
Sent | The total number of messages (SMSs or emails) sent for that campaign. The count includes all the messages that are delivered, opened, clicked,bounced, marked as spam, and marked as unsubscribed. |
Delivered | SMS or Email delivered to the recipient. |
Bounced | Bounced includes Soft Bounced: The message is temporarily undeliverable. A soft bounce might occur because the recipient's mailbox is full, the server is down, or the message is too large. |
Opened | Total recipients who have opened the email. Note: Opened count represents the last updated data, which is updated on a daily basis at 1 am. |
Clicked | Total recipients who have opened and clicked on a link provided in the email. This includes recipients who unsubscribed from the marketing communication after opening the message. Note: Clicked count represents the last updated data, which is updated on a daily basis at 1 am. |
Spam | Recipient marked the email as spam. |
Marked Unsubscribed | Recipient unsubscribed from marketing communication after the message was opened. |
Note:
Here is how the Sent Count is calculated:
- Sent Count = Email or SMS Delivered + Bounced + X. Here X represents emails or SMS that are not delivered + those in Gateway
- Delivered =
Email or SMS
Delivered + Opened
Not Sent
Not Sent means that the Email or SMS has not been sent to the customer for the following reasons:
Status | Description |
Internally Suppressed List | The status appears for any of the following reasons:
|
Incomplete/Invalid Information | The status appears for any of the following reasons:
|
System Error | The status appears for any of the following system errors:
|
In Progress
In Progress means that the message has been processed and has the following statuses:
Status | Description |
Queued | The messages has been queued. |
About to be Sent | The message has been sent to an internal module for further processing and will be sent shortly. |