The Live Monitoring Report consists of the following statuses: Sent, Not Sent, and In-Progress.
Sent means that the SMS or email has been sent to the gateway. The sub-categories in Sent are as follows:
|Sent||The total number of messages (SMSs or emails) sent for that campaign. The count includes all the messages that are delivered, opened, clicked,bounced, marked as spam, and marked as unsubscribed.|
|Delivered||SMS or Email delivered to the recipient.|
Soft Bounced: The message is temporarily undeliverable. A soft bounce might occur because the recipient's mailbox is full, the server is down, or the message is too large.
|Opened||Total recipients who have opened the email.|
Note: Opened count represents the last updated data, which is updated on a daily basis at 1 am.
|Clicked||Total recipients who have opened and clicked on a link provided in the email. This includes recipients who unsubscribed from the marketing communication after opening the message.|
Note: Clicked count represents the last updated data, which is updated on a daily basis at 1 am.
|Spam||Recipient marked the email as spam.|
|Marked Unsubscribed || Recipient unsubscribed from marketing communication after the message was opened.|
Here is how the Sent Count is calculated:
- Sent Count = Email or SMS Delivered + Bounced + X. Here X represents emails or SMS that are not delivered + those in Gateway
- Delivered =
Email or SMSDelivered + Opened
Not Sent means that the Email or SMS has not been sent to the customer for the following reasons:
| Status|| Description|
Internally Suppressed List
|The status appears for any of the following reasons:|
|Incomplete/Invalid Information||The status appears for any of the following reasons:|
|System Error||The status appears for any of the following system errors:|
In Progress means that the message has been processed and has the following statuses:
|Queued||The messages has been queued.|
|About to be Sent||The message has been sent to an internal module for further processing and will be sent shortly.|