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  Member Care

  • Introduction to Member Care
  • Register Customer & Update Profile Info.
  • Fetch Coupon Details
  • View & Update Customer Details
  • View Transaction History
  • Points, Coupons, Interactions, & Leads Information
  • Update Customer Identifier
  • Reallocate Mobile Number
  • Merge Accounts
  • Goodwill Points & Coupons
  • Goodwill Coupon & Points Adjustment Settings
  • Tickets or Feedback
  • Tag Not-Interested Transactions (Retro Transactions)
  • Issue Card to Customer
  • View Profile Events
  • View Behavioral Events
  • Manage Customer Status
  • View Cart Promotions
  • View Loyalty Pending Events
  • OTP Validation for Changing Customer Status
  • Configure Settings for Identifier Change Requests

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  Connect+

  • Connect+ Overview
  • Manage Workspace
  • Create Dataflows
  • Step 1: Configure SFTP (SSH File Transfer Protocol) Server
  • Step 2: Configure Field Mapping & Data Transformation
  • Step 3: Provide API Authentication Details (OAuth)
  • Step 4: Configure Dataflow Execution Frequency
  • Setting up the Data Reconciliation Data Flow

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  Data Export

  • Introduction to Data Export
  • Data Export FAQs
  • Standard Templates
  • Dimensions & Attributes
  • Create Custom Templates
  • Configure FTP Server for Data Export
  • Schedule an Export Job & Fetch Details
  • Create an Export Job (Step 1 of 3)
  • Select Data Templates (Step 2 of 3)
  • Modifying Template & Creating Schedule (Step 3 of 3)
  • Editing an Export Job
  • Reuse an Export Job (Duplicate)
  • Exporting Audience Group
  • Use Cases on Data Export

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  AIRA Dashboard

  • Artificial Intelligence Retail Analytics (AIRA) Overview
  • Key Terminologies of AIRA
  • Use Cases of AIRA models
  • AIRA data models
  • Get Started with AIRA dashboard
  • Add Model
  • View Details of a Model

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  CDP Solutions

  • Getting Started with Databricks Notebook
  • Data Health Check
  • Exploratory Data Analysis
  • RFM Segmentation
  • Campaign Responder Analysis
  • Lapsation Curve and Drop Rate
  • Customer segments based on recency and frequency
  • Seasonality Trend Analysis (STA)
  • Market Basket Analysis
  • Product Analysis
  • Lapsation Analysis
  • Winback Trend Analysis
  • Next Best Product Modelling
  • Advanced Customer Segmentation
  • Advanced Store Segmentation
  • Automated Inventory Mapping
  • R & F Movement of users
  • RFM Segmentation Movement (Using K-means)
  • Users RFM Segments Movements - Using Defined Cuts
  • Movement of Customers across Advanced Customer Segments
  • Customer Segments based on Sales and Frequency
  • Points Expiry Notebook
  • Lifecycle Campaign Touchpoints - OneTimers
  • Lifecycle Campaign Touchpoints - Repeaters
  • Lifecycle Campaign Touchpoints - Advanced Segments
  • Fraud Analysis
  • Notebook Links
  • Customers’ Movement across different slabs
  • Redemption Sales Calculation Notebook
  • Customer Persona Analysis

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  CDP | Release Notes

  • March 2022 Releases | CDP
  • February 2022 Releases | CDP
  • April 2022 Release | Member Care New UI
  • January 2022 Releases | CDP
  • October/November 2021 Releases | CDP
  • August 2021 Releases | Member Care
  • June 2021 Releases | CDP
  • April 2021 Releases | CDP
  • Card Linked Loyalty Program
  • Behavioral Events - July 2019
  • Limits on Creating Entities (Custom fields, Store entities, Payment modes...)
  • Connect+ | March 2020 Release

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  Feedback Management

  • Introduction
  • Add Ticket
  • Search Ticket
  • Upload Ticket
  • Reports
  • CCMS Reports