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  Getting Started with Campaign Manager

  • Introduction
  • Campaigns Dashboard Tab
  • Campaign Performance Dashboard
  • Sticky Lists Tab
  • Reports Tab
  • Message Statuses in Monitoring Report
  • Compliance with Personal Data Protection Act (PDPA)

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  Setting Up of Facebook Chatbot

  • How To Create Facebook Messenger ChatBot

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  Creative Assets

  • Creatives Dashboard
  • Creating SMS Template
  • Mapping WeChat Template
  • Creating Template for Mobile Push Notification Messages

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  Creating Campaigns

  • Creating New Campaigns
  • Creating Outbound Campaigns
  • Creating Bounceback Campaigns
  • Writing Rules for Bounceback Campaigns
  • Creating Timeline Campaigns
  • Creating Referral Campaigns
  • Creating Survey Campaigns
  • Roundup Points Allocation in Campaigns
  • Reminder Campaign
  • Multiple Sender Id support for SMS in Outbound Campaign
  • Test/Control Settings
  • Campaign Replay for Outbound Campaigns

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  Offer Management

  • Offer Management System Overview
  • Create Offer
  • Modifying Offer
  • Using Offers in Campaigns/Loyalty
  • Other Settings - Sync to InStore, Length of Automatic Coupons, Resend SMS Template
  • Offer Management FAQs

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  Creating Image Gallery

  • Creating Image Gallery Using D&D Editor
  • Creating Image Gallery(Standard)

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  Creating Recipient List

  • Creating Recipients Using Sticky List
  • Call Task Capabilities in Outbound Campaign
  • Creating Recipient List Using the Paste List Option
  • Creating Recipient List by Uploading a CSV File
  • Campaign Filters and Use Cases
  • Birthday/Anniversary Filters
  • Creating Recipient List Using De-Duplication List

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  Creating Email Messages

  • Creating Email Templates (Organization Level)
  • Creating Email Templates
  • Creating New HTML Text Editor for Email Templates
  • WYSIWYG Editor
  • Drag & Drop Editor

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  Creating SMS Templates

  • Creating SMS Template
  • Authorize SMS/Email Message
  • Opt-In Setting
  • Opt-Out Setting
  • SMS and Email Tags

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  Creating WeChat Messages

  • Creating Single Image Broadcast Messages
  • Creating Multi Image Broadcast Messages
  • Mapping Template Messages

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  Creating Mobile Push Notification Messages

  • Mobile Push Notification Service

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  Creating Coupon Template

  • Creating Coupon Templates
  • Creating Coupons

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  Creating Reports

  • Creating Campaign Level Reports
  • Creating Referral Reports
  • Creating Subscription User Report
  • Creating Live Monitoring Report
  • Campaign Level Reports

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  Offer Exchange in Campaigns

  • Offer Exchange

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  Campaign Settings - Admin

  • Campaign Notifications Flow
  • Rules for Sending Marketing Messages to Customers
  • Credit Availability
  • Limit Messages per Channel per Customer

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  Other Reference Documents

  • Quick Reference Guide - Outbound Campaign
  • How-To's
  • Frequently Asked Questions
  • Quick Start Guide

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  Feedback Management

  • Introduction
  • Add Ticket
  • Search Ticket
  • Upload Ticket
  • Reports
  • CCMS Reports

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  Facebook Campaigns

  • Facebook Campaigns Through Campaign Manager
  • Fetch Credentials for Account Binding
  • Key Social Media KPI Definitions

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  Google Campaigns

  • Campaign support Google AdWords
  • Generating Account Details